Careers
- Getting paid to speak (the gory details), May 2019 (Medium)
Civic Tech
- Civic Tech as a Tween, September 2018 (Medium)
- Reflecting on 2 Years as a Fed, May 2018 (Medium)
- Leap Dialogues: Career Pathways in Design for Social Innovation, Chapter: MEASURING PROGRESS: Designers in Government (with Dana Chisnell) (2016)
- Little Hoover Commission, 2015: contributed testimony to A Customer-Centric Upgrade for California Government
- Beyond Transparency: Open Data and the Future of Civic Innovation Chapter 12: The Beginning of a Beautiful Friendship: Data and Design in Innovative Citizen Experiences (2013)
- Proceedings of DUXU 2013: Usability of County Election Websites (with Andrea Fineman, Ethan Newby, Dana Chisnell, Whitney Quesenbery)
- The Citizen Experience Needs Us, July 2011 (UX Magazine)
Op Ed
- Why the Free COVID Test Website Was Such a Shock January 2022 (Politico)
- The Kid Surveillance Complex Locks Parents In a Trap December 2021 (WIRED)
- Reagan-Era Gen X Dogma Has No Place in Silicon Valley July 2021 (WIRED)
- Is innovation really making cities better? November 2020 (City Monitor)
User Experience
- Respect is the one value, March 2019 (UX Collective)
- About Attention Theft, June 2018 (Noteworthy – The Journal Blog)
- Metaphorical Analysis : The powerful research technique you’re not using, April 2013 (UX Magazine) with Jodi Leo
- Review of Universal Methods of Design, May 2012 (UX Magazine)
- Using Lies in Research, March 2011 (UX Booth) with Nate Bolt
- Take Your General Information and Shove it, March 2011 (UX Magazine)
- iPad vs. iPhone: A User Experience Study, June 2010 (UX Magazine) with Nate Bolt & Brynn Evans